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Frequently asked questions
Clear answers about where we work, how quotes work, and what to expect from an installation.
Where do you work?
We are based in the New Rochelle area of Westchester County, NY. Our primary markets are Westchester and Fairfield County, CT. We also take projects in selected Rockland, NYC, Long Island, New Haven County, and northern New Jersey communities when the site is a good fit. See the service areas pages for details.
Do you serve every town listed on the service area pages?
Town lists describe communities we commonly serve. Locations near the edge of a region may need confirmation. Share the project address on the quote form and we will tell you whether we can take the job.
What services can I request?
Structured cabling and networking, security cameras, access control and intercom, fire alarm systems, audio/video integration, Starlink and internet installation, smart building and home automation, and web/digital solutions. Browse individual service pages for scope: cabling, cameras, access control, Starlink, and more via the homepage services section.
How do I get a quote?
Use the quote form on the homepage. Include your name, contact info, location, services needed, and project details. For Starlink, use the dedicated request form on the Starlink service page and include site photos when possible.
What should I prepare before an on-site visit?
Arrange building access, note closet, attic, or roof constraints, and gather any existing drawings or prior system passwords if relevant. Clear pathways to work areas help the visit stay productive.
How does scheduling usually work?
After we confirm the site is in range and the scope is clear, we propose visit windows based on crew availability and building access. Larger jobs that involve other trades may be staged across multiple days.
Do you publish customer reviews or license numbers on this site?
This site does not display star ratings, review widgets, or license numbers. During scoping, ask us directly for credentials relevant to your municipality and system type.
Can you guarantee a fixed travel-time radius?
No. Travel depends on traffic, job size, and site access. Projects farther out may still be accepted case by case, but we do not advertise a fixed drive-time guarantee.
Is my street address published anywhere?
We do not publish private client street addresses on marketing pages. Quote forms are used for project coordination only.
Who do I contact for an existing system issue?
Email hello@dotflow.tech or call (917) 900-9070 with the site location and a short description of the issue.